Accommodation Agreement Terms and Conditions between Guggach AG and the Contracting Party

Subject Matter and Services

Guggach AG provides the guest (or contracting party) with an apartment of the category mentioned in the contract for the agreed duration. A maximum of the number of persons specified in the contract may use the apartment. If the guest switches to another apartment, a new contract will be issued with new terms.

The guest has the right to use designated ancillary rooms such as the smoking lounge, the wellness facility on the 7th floor, the housekeeping rooms and their infrastructure at the advertised price. There is no guarantee that the infrastructure is not already occupied or is always available (e.g., maintenance work). No refund claim arises from this.

The contract includes the following services and ancillary costs (included in the rent): heating, water and electricity costs, weekly apartment cleaning with change of bed linen and towels, disposal of household waste (waste container), final cleaning, television with preset channels (no separate cable or fiber connection available), delivery of incoming mail to the apartment door or into the apartment, telephone on desk for internal communication and evacuation (external calls charged separately).

During the stay, the wardrobe, shelves, kitchen cupboards, dishes, cutlery and cooking utensils are not cleaned. Kitchen surfaces are only cleaned if the surfaces are cleared and freely accessible. Prices for telephone, internet and other services are available separately at reception. If the guest waives services, no refund claim arises.

Contract Duration, Termination, Cancellation

Fixed Contract Term:

A contract with a fixed term cannot be terminated early. It ends automatically upon expiration of the contract term. An extension always requires the consent of Guggach and leads to a new contract.

Cancellation Before Arrival (only for bookings of at least one month):

Free cancellation of the booking is possible up to 30 days before arrival. Up to 14 days before arrival, the costs are 50% of a monthly rate. In case of non-arrival, the booking amount is owed, maximum one monthly installment.

Check-in (Move-in) / Check-out (Move-out)

Unless otherwise agreed with Guggach, the apartment can be occupied or returned as follows: Check-in from 15:00, Check-out by 10:00.

Move-in Handover:

For check-ins outside opening hours, the key card is deposited. The guest receives an inventory list with any notes on the condition of the apartment. The apartment was previously inspected. The guest has three days after check-in to note any damage on the inventory form and report it to Guggach AG. After that, the apartment is automatically deemed to be in good condition or the condition noted in the inventory.

Return of Apartment and Final Cleaning:

Late check-out on the check-out day requires consent from Guggach AG in any case. It may charge an additional daily rate. Upon expiration of the contract term, the contracting party has neither a right of occupancy in the rooms nor disposition over them. He becomes liable for damages to Guggach AG.

The guest must leave the apartment in a clean condition. Dishes, cutlery and pans must be washed. Any damage must be reported to the reception of Guggach AG in good time before departure. Guggach AG may inspect the apartment upon departure and prepare a report. Defects discovered later are reported promptly by Guggach AG to the contracting party. Final cleaning costs for two person-hours are included in the price. If the apartment's condition requires longer cleaning, the additional time will be charged accordingly.

Use and Liability by the Guest

The guest may only use the apartment for residential purposes. Home office is permitted. However, all commercial activities in or from the apartment are prohibited. Use of the apartment as a business address requires the consent of Guggach.

The guest undertakes to treat the apartment entrusted to him, the furniture, the generally accessible rooms and the equipment with the utmost care. Special instructions in common areas and for equipment (e.g., washing machine, wellness) must be followed. The guest acknowledges that smoking is not permitted in the apartments or in the hallways and ancillary rooms of the building. A specially designated smoking room is available on the 1st floor. The costs of removing smoke stains in the apartment are charged to the guest.

Every guest must be considerate of other guests in his apartment and in common areas. For example, laundry should be removed from the machine immediately. In particular, noise from music systems, televisions, loud conversations, etc. from 22:00 to 08:00 should be avoided or turned down to room volume.

Pets are not permitted without specific written permission from Guggach AG.

No alterations may be made to the apartment. It is forbidden to drill holes in the ceiling, drive nails or attach anything to it (note: ceiling heating with water pipes!).

The guest is not permitted to sublet the apartment to third parties or allow third parties to use it without prior written consent from Guggach AG. If another person moves in with the guest, the name must be reported to reception with identification.

The guest is fully liable for all damage due to lack of care, smoking and misuse. The guest must bear the costs of the fire department if he triggers a false alarm due to carelessly produced smoke (e.g., candle smoke, cigarette smoke). Burned food must definitely be shown to the fire department so the alarm is accepted as "fire".

Guggach AG has the right to evict the guest in the event of a breach of contract and/or house rules.

Accommodation Price and Service Charges

The charge for accommodations and associated ancillary services is subject to Federal Value Added Tax at the special rate or normal rate. VAT may be included in the price or charged separately. In any case, it is separately itemized. Should the VAT rate change, Guggach reserves the right to adjust the price.

Deposit / Credit card reservation

The deposit serves to secure all claims against the contracting party. It is held with Guggach AG and does not accrue interest during this time. Both parties have the right, for contracts with a minimum term of three months, to deposit the deposit on a special escrow account with a Swiss bank. Guggach will open the account in the name of the contracting party.

The contracting party authorizes Guggach AG to offset all claims against him with the deposit. If there are no longer any claims by Guggach AG against the contracting party, the balance of the deposit will be refunded within a maximum of 4 weeks. The contracting party is not entitled to offset the deposit with the claims of Guggach AG.

Advance payment and Payment

Advance payment:

After signing the contract, 50% of the contractually agreed amount must be transferred within 5 days of booking. If the deposit amount does not arrive within this deadline, Guggach AG is entitled to withdraw from the contract and let the apartment to others.

Payment before Check-in:

The first invoice for the first month and for the deposit must be paid before check-in or at the latest during check-in (only during opening hours). The key card will only be issued after full payment.

Payment During Contract Term (Due Date and Default in Payment):

The contractually agreed amount must always be paid in advance on the 1st of the month (even without notice). It is paid on time if Guggach AG has the money available on the due date.

In the event of late payment, Guggach AG is entitled to remind the contracting party/guest, to block the key card until the outstanding claim is paid or to evict him. The related costs (dunning fees) as well as default interest of 5% will be charged.

Payment Methods:

Bank transfers to the Guggach AG account should be preferred whenever possible. The corresponding account details are available separately. For urgent payments, cash, debit cards or credit cards are accepted. Fees are charged for payments at the post office counter. Guggach is entitled to pass these on to the contracting party.

Credit Card Authorization:

If a payment is made by credit card, a secure payment link must be requested. Guggach AG is entitled to charge overdue invoices, damage or missing furnishings related to this contract to the credit card.

Access Rights of Staff, Viewing Rights

The contracting party and the guest grant permission to the staff of Guggach AG to enter the apartment in their absence for the purposes of cleaning, mail service, technical maintenance, remedying defects, etc. Access does not constitute trespass within the meaning of Art. 186 StGB. In the case of a fixed-term contract, the management staff additionally has the right to show the apartment to interested parties. Viewings are conducted Monday to Friday during office hours. Access rights cannot subsequently be revoked by the contracting party/guest without the contract being terminated.

Mail, Internet, Cameras

The guest's personal mail is placed outside the apartment door by reception. Guggach assumes no liability for missing mail. Upon request, mail can be placed in the apartment. Guggach can accept registered letters on behalf of the guest, but is not obligated to do so.

Guggach AG assumes no liability for damage that could result from internet use (e.g., spam, viruses or outages). The guest is obligated to protect his own devices from unauthorized access and malware to prevent spam or viruses from being sent over the network. Guggach reserves the right to exclude users from internet access. Further terms regarding the use of the internet are provided with the login information. By using the access, the guest agrees to these terms.

The tenant agrees that for security purposes (protection of property and persons), the house entrance areas and underground garage are monitored with security cameras (clearly visible notices are posted) and recordings are stored locally for up to 72 hours. For details, see: Video Surveillance.

Liability and Insurance by Guggach AG

The guest and his personal belongings are not insured by Guggach against accommodation risks (e.g., accident, illness, theft, water and fire). Guggach AG recommends that the guest obtain accident, household contents and liability insurance. Guggach assumes no liability for damage and theft of the guest's property and valuables. We strongly recommend storing valuables and cash in the safe.

It is strictly forbidden for the guest to step on the balustrade/railing on the roof terrace. Children must never be left unattended there. Guggach AG assumes no liability for accidents resulting from violation of this rule or of any kind.

Emergencies and On-Call Service

For health emergencies or threats, contact the police (117) or the emergency medical number (144) directly. For technical emergencies, Guggach AG is reachable at 044 576 03 03 after office hours. Repairs are normally carried out Monday to Friday from 08:00 to 18:00, depending on urgency. For special call-outs caused by the guest (e.g., lost keys), a cost contribution of CHF 120.00 per hour will be charged.

Privacy Policy

Your trust is important to us. Therefore, we take data protection seriously and ensure appropriate treatment and security of your data. Of course, we comply with the legal provisions of the revised Swiss Federal Data Protection Act (revDSG as of 1.9.2023) and, where applicable, the European data protection regulations (GDPR). The detailed explanation can be found on our website at Privacy Policy.

Jurisdiction and Legal Validity

This accommodation agreement is governed by Swiss law. The court of jurisdiction for any legal disputes is Zurich. This contract is prepared in duplicate and contains all agreements made. Any modification or supplement thereto requires written form to be valid. The contract becomes legally valid only upon signature by all parties and receipt of the deposit.

Should any provisions of this contract, including these provisions, be wholly or partly invalid or become invalid, the remaining provisions shall remain valid. The parties undertake to replace the invalid provision with a valid provision that is as close as possible to the invalid provision. The same applies in the event of a gap in the contract.